POLICIES
Studio Policies
Thank you for respecting our time, our team, and our standards.
These policies help us maintain the premium experience you expect.
Appointments & Loc Consultations
Appointments are recommended to secure your preferred date and time. Same-day booking is available for most services. New loc clients are required to complete a consultation before booking a loc service, and loc appointments require at least 24 hours' advance booking.
Late Arrivals
Arrivals more than 10 minutes late may result in a shorter service or rescheduling.
Cancellations & Rescheduling
Loc services require at least 24 hours' notice for cancellations or rescheduling. All other services require at least 4 hours' notice. Same-day booking is available for most services.
No-Shows
No-shows or last-minute cancellations may be charged 50% of the scheduled service.
Deposits & Payments
Deposits may be required for select services. We accept major cards and digital payments.
Guests
For comfort and focus, please limit guests. Thank you for understanding.
Service Preparation
Preparation varies by service. Please review your selected service details before your appointment for any specific instructions.
Satisfaction Adjustments
Your satisfaction matters. If you have any concerns with your service, please contact us within 24 hours so we can review and address them appropriately.
Holiday / After-Hours Appointments
Premium rates may apply for holidays and after-hours services.
Questions? Our team is here to help. Thank you for being part of the Cole Shears experience.